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Do you accept returns?
Yes! (and no). Custom-made and/or personalized goods are not eligible for return or exchange. Non-personalized, unused, regular production items can be returned within 14 days of receipt for a full refund (minus shipping charges). Buyers are responsible for return shipping.
How do the materials look in person?
Every hide is different, and each one will have its own signature look; range markings, scars, and wrinkles give each piece a unique character. The color examples were photographed under natural light, and they're a good representation of how the leather looks in person, but some variation is always to be expected. With regular exposure to dirt and everyday life, the materials will darken and take on a warm patina.
When will I receive my order?
Unless otherwise specified, everything in the OCHRE handcrafted lineup is made-to-order just for you - production times vary by product-type and current workload, and the lead times are noted at checkout (these are updated regularly, so if you've had something in your cart for a while, the processing time may have changed). Your order is GUARANTEED to be in the mail by the scheduled ship date, we've never missed a single deadline!
1-3 months for a bag, is this a sick joke?
These bags are individually made-to-order just for you - It's a meticulous process for which no compromises are made, and no corners are cut. Some of the bags in the lineup can block off a whole week of regular production! Yup, these bags are slow-made, and that's how we like it.
Why are your bags so expensive?
Quick answer: The price goes on at the end.
My aim is to produce the absolute best piece possible. This means using the best materials, best construction methods, best design implementation, and of course lots of patience. They're not designed to meet a certain price point, they're simply made the best way I know how, and the price is determined at the end. If you've read through the previous question & answer, perhaps you've already started doing some math in your head; it suffices to say that these bags are offered for the love of the game, rather than for max profit.
Do you offer a warranty?
Every effort is made to ensure that these goods will endure the test of time. Guaranteed to be free of manufacturing defects, each product is covered by a lifetime free repair policy. The OCHRE name has an excellent track-record, but in the unlikely event that your piece is not performing as it should, you can trust that this maker stands behind his product and is faithfully committed to making it right.