Unless otherwise specified, everything in the OCHRE handcrafted lineup is made-to-order just for you - production times are noted on every product page. Your order will be in the mail by the scheduled ship-date - this part of the process is guaranteed. In some cases, customs delays or duties may be incurred; OCHRE handcrafted cannot override this process, nor assume responsibility - please consider this when placing your order.
Every effort is made to ensure that these goods will endure the test of time. Each product that leaves the OCHRE handcrafted workshop is covered by a lifetime free repair policy. The OCHRE name has an excellent track-record, but in the unlikely event that your piece is not performing as it should, you can trust that this maker stands behind his product and is faithfully committed to making it right.
Custom-made and/or personalized goods are not eligible for return or exchange. Non-personalized, unused, regular production items can be returned within 14 days of receipt for a full refund (minus shipping charges). Buyers are responsible for return shipping.